Faculty

Institution

Unit

Venue

Jagdip Singh

Professor

Case Western Reserve University

Affiliations

Weatherhead School of Management

Design and Innovation

Jagdip Singh is currently serving as a Design And Innovation Professor at Case Western Reserve University.

Honors

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Experiences

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Education

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Jagdip Singh

Case Western Reserve University

Professor

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marketing business management journalism entrepreneurship organizational behavior marketing research services marketing health care strategic management customer satisfaction boundary role ambiguity branding business research service research trust knowledge management social science research service innovation organizational psychology entrepreneurial passion management science relationship marketing service science patient satisfaction customer reviews organizational research relational exchanges industrial salespeople organizational frontlines international business consumer research electronic commerce early childhood development early childhood psychoneuroendocrinology film criticism marketing science data privacy usable privacy agent theory digitization digitalization personnel economics remuneration practice empirical case studies positioning (marketing) trade-off analysis learning theory research design business-to-business markets business model innovation treatment goals growth hormone pediatric endocrinology treatment development endocrine research institutional change institutional environment medical decision making user feedback user-generated content quality review nursing research consumer trust loyalty judgments consumer satisfaction trust mechanisms consumer complaint intentions taxonomical issues consumer loyalty determinants curvilinear effects customer service representatives cross-national research measurement issues service management business-to-business research business analytics marketing strategy industrial marketing marketing analytics strategy influence tactics digital marketing

Notable Scholarly Works

Notable Federal Grants

Collaborators

Interfaces, Interactions, Time, and the Frontline Nexus: Foundational Constructs and Focus for the Field of Organizational Frontlines. Journal of Service Research (2023)

Jagdip SinghR Gary Bridge

organizational communicationcommunicationinteraction designservice scienceorganizational frontlinesservice interactioninteraction managementorganizational behaviorservice interfacesystems engineeringfrontline nexusfoundational constructsservice researchjournalism

Empathy in Management: Insights From Research and Industry for the Post-Pandemic Age. Academy of Management Proceedings (2021)

Satish NambisanJagdip SinghGary BridgeJurgen BrockValeria GazzolaWendy HeckelmanChristian KeysersChiara OrsingherÖzge Nilay Yalçin

research ethicsorganizational communicationmanagementbusiness researchorganizational psychologyorganizational behaviororganizational researchpost-pandemic ageempathybusinessperformance studiesqualitative research

Pragmatic Learning in Family Smes: A Qualitative Study of Functional Overload Among Family Sme Owner-Managers. Journal of Knowledge Management (2021)

Stephanie QuerbachNadine KammerlanderJagdip SinghMatthias Waldkirch

functional overloadmanagementpragmatic learningstrategic managementknowledge managementqualitative study

Business-To-Business E-Negotiations and Influence Tactics. Journal of Marketing (2020)

Sunil K. SinghDetelina MarinovaJagdip Singh

marketingelectronic commercebusiness-to-business e-negotiationsnegotiationbusinessbusiness-to-business marketsinfluence tactics

Frontline Employee Networks and Service Innovativeness. (2020)

Ozlem OzkokSimon BellJagdip SinghKwanghui Lim

service innovationemployee attitudesservice innovativenesssystems engineeringfrontline employee networkshuman resource management

One-Voice Strategy for Customer Engagement. Journal of Service Research (2020)

Jagdip SinghSatish NambisanR. Gary BridgeJürgen Kai-Uwe Brock

marketingcustomer engagementservices marketingservice researchone-voice strategy

Privacy and Personalization Strategies for Winning Customer Trust and Promoting Customer Engagement. Academy of Management Proceedings (2020)

Qiyao PuJagdip SinghSatish NambisanSunita SahTimothy Summers

marketingdigital marketingdata privacyconsumer behaviourpersonalization strategiesprivacy managementpersonalization benefitsprivacy concernsprivacy issuesusable privacybusinesspersonalization payoffstrust privacy

Anticipatory Entrepreneurial Passion and Its Role in Shaping Affect/Effort of Nascent Entrepreneurs. Academy of Management Proceedings (2019)

Daniel A. CohenMelissa S. CardonJagdip Singh

entrepreneurshipbusinessanticipatory entrepreneurial passionnascent entrepreneurs

Frontline Knowledge Networks in Open Collaboration Models for Service Innovations. AMS Review (2019)

Ozlem OzkokSimon J. BellJagdip SinghKwanghui Lim

systems engineeringopen collaboration modelsinternet of thingsfrontline knowledge networks

Pragmatic Learning in Family Smes: A Qualitative Study of Role Rigidity. Academy of Management Proceedings (2019)

Stephanie QuerbachNadine KammerlanderJagdip Singh

family smesmanagementrole rigidityfamily firmspragmatic learningqualitative researchqualitative study

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Jagdip Singh

Professor

Case Western Reserve University

Affiliations

Weatherhead School of Management

Design and Innovation

Jagdip Singh is currently serving as a Design And Innovation Professor at Case Western Reserve University.

Honors

Create free account to unlock more features

Experiences

Create free account to unlock more features

Education

Create free account to unlock more features

Jagdip Singh

Case Western Reserve University

Professor

You can click a keyword to filter the displayed items

Notable Scholarly Works

Notable Federal Grants

Collaborators

Interfaces, Interactions, Time, and the Frontline Nexus: Foundational Constructs and Focus for the Field of Organizational Frontlines. Journal of Service Research (2023)

Jagdip SinghR Gary Bridge

Empathy in Management: Insights From Research and Industry for the Post-Pandemic Age. Academy of Management Proceedings (2021)

Satish NambisanJagdip SinghGary BridgeJurgen BrockValeria GazzolaWendy HeckelmanChristian KeysersChiara OrsingherÖzge Nilay Yalçin

Pragmatic Learning in Family Smes: A Qualitative Study of Functional Overload Among Family Sme Owner-Managers. Journal of Knowledge Management (2021)

Stephanie QuerbachNadine KammerlanderJagdip SinghMatthias Waldkirch

functional overloadmanagementpragmatic learningstrategic managementknowledge managementqualitative study

Business-To-Business E-Negotiations and Influence Tactics. Journal of Marketing (2020)

Sunil K. SinghDetelina MarinovaJagdip Singh

marketingelectronic commercebusiness-to-business e-negotiationsnegotiationbusinessbusiness-to-business marketsinfluence tactics

Frontline Employee Networks and Service Innovativeness. (2020)

Ozlem OzkokSimon BellJagdip SinghKwanghui Lim

service innovationemployee attitudesservice innovativenesssystems engineeringfrontline employee networkshuman resource management

One-Voice Strategy for Customer Engagement. Journal of Service Research (2020)

Jagdip SinghSatish NambisanR. Gary BridgeJürgen Kai-Uwe Brock

marketingcustomer engagementservices marketingservice researchone-voice strategy

Privacy and Personalization Strategies for Winning Customer Trust and Promoting Customer Engagement. Academy of Management Proceedings (2020)

Qiyao PuJagdip SinghSatish NambisanSunita SahTimothy Summers

Anticipatory Entrepreneurial Passion and Its Role in Shaping Affect/Effort of Nascent Entrepreneurs. Academy of Management Proceedings (2019)

Daniel A. CohenMelissa S. CardonJagdip Singh

entrepreneurshipbusinessanticipatory entrepreneurial passionnascent entrepreneurs

Frontline Knowledge Networks in Open Collaboration Models for Service Innovations. AMS Review (2019)

Ozlem OzkokSimon J. BellJagdip SinghKwanghui Lim

systems engineeringopen collaboration modelsinternet of thingsfrontline knowledge networks

Pragmatic Learning in Family Smes: A Qualitative Study of Role Rigidity. Academy of Management Proceedings (2019)

Stephanie QuerbachNadine KammerlanderJagdip Singh

family smesmanagementrole rigidityfamily firmspragmatic learningqualitative researchqualitative study

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