Faculty

Institution

Unit

Venue

Jichul Jang

Associate Professor

Kansas State University

Affiliations

College of Health and Human Sciences

Department of Hospitality Management

Jichul Jang is currently serving as a College Of Health And Human Sciences Associate Professor at Kansas State University.

Honors

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Experiences

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Education

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Jichul Jang

Kansas State University

Associate Professor

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hospitality management tourism management organizational behavior hospitality behavioral sciences tourism research hospitality marketing marketing consumer behaviour customer satisfaction service management employee engagement business employee involvement employee attitudes organizational commitment tourism management social media organizational communication organizational theory services marketing organizational psychology organizational research organizational culture service research emotional intelligence quality assurance service quality turnover intention moderated mediation model work engagement organizational citizenship behaviors hotel industry consumer research online information organization studies management decisions international management destination marketing sustainable tourism facility management job performance job satisfaction proactive service organization-environment relationship museum conservation social medium mining social medium monitoring social medium marketing relationship marketing empirical case studies service innovation stress management international tourism employee relations data-driven decision support data-driven decision-making tourist experience tourism planning extended vbn theory green hotels non-supervisory hotel employees indirect effects customer incivility proactive service performance mediation study servant leadership restaurant context employee turnover intention affective organizational commitment employee turnover sensory experience human resource management business excellence human resource development leadership development

Notable Scholarly Works

Notable Federal Grants

Collaborators

Revisiting Passengers’ Perceptions of Airline Service Quality: A Theory-Driven Machine Learning Approach Using Big Data. Journal of Quality Assurance in Hospitality & Tourism (2024)

Juhwan LimMinwoo LeeJichul Jang

data-driven decision supportbig dataairline service qualitycustomer satisfactionquality assurancetourismservice qualitydata sciencetheory-driven machinedata-driven decision-makingmachine learning

Do Employees’ Perceptions of Diversity Management Enhance Firm’s Financial Performance: The Moderating Role of Board Members’ Diversity Level. International Journal of Contemporary Hospitality Management (2023)

Juhwan LimYue VaughanJichul Jang

organizational behaviorcorporate governanceemployee relationsdiversity levelfinancial performancehospitality managementinternational managementmanagementboard members

Safe Destination Choice Among Tourism-Product Consumers in the New Era of Tourism. SAGE Open (2023)

Wei QuanJichul JangAleksandar RadicAntonio Ariza-MontesHeesup Han

consumer behaviourtourism managementsustainable tourismdestination marketingtourism-product consumerstourismtourism planningsafe destination choicetourist experiencetourism research

The Role of Festival Volunteers in Supporting Rural Community Development: A Psychological Ownership Perspective. Current Issues in Tourism (2023)

SoJung LeeJichul JangLinda NiehmMiRan Kim

anthropologycommunity developmenttourismrural community developmentfestival volunteerstourism researchbehavioral sciencespsychological ownership perspective

Does Photo Presentation Matter for Increasing Booking Intention?. Journal of Hospitality Marketing & Management (2022)

Juhwan LimJichul Jang

consumer behaviourtourism managementhospitality marketinghospitalityhospitality managementmanagementmarketing

Frontline Employees' Emotional Labor Toward Their Co-Workers: The Mediating Role of Team Member Exchange. International Journal of Hospitality Management (2022)

Juhyun KangJichul Jang

organizational behavioremotional laborhospitality managementfrontline employeesteam member exchangemanagement

I Know You, You Know Me: The Effects of Customer Empathy and Employee Self-Disclosure on Customer Citizenship Behavior. Journal of Service Theory and Practice (2022)

Misun (Sunny) KimJichul Jang

customer citizenship behaviorcustomer empathyemployee self-disclosureservice researchbehavioral sciences

The Effect of Physical Environment of the Employee Break Room on Psychological Well-Being Through Work Engagement in the Hospitality Industry. Journal of Human Resources in Hospitality & Tourism (2022)

Misun (Sunny) KimJichul Jang

hospitality industrytourismemployee break roomhospitalitywork engagementpsychological well-beingpsychology

The Impact of Employees’ Perceived Customer Citizenship Behaviors on Organizational Citizenship Behaviors: The Mediating Roles of Employee Customer-Orientation Attitude. International Journal of Hospitality & Tourism Administration (2022)

Misun (Sunny) KimJichul Jang

organizational behavioremployee customer-orientation attitudeemployee engagementemployee attitudeshospitality managementorganizational citizenship behaviorscustomer citizenship behaviorsemployee involvementbehavioral sciences

Can Employee Workplace Mindfulness Counteract the Indirect Effects of Customer Incivility on Proactive Service Performance Through Work Engagement? a Moderated Mediation Model. Journal of Hospitality Marketing & Management (2020)

Jichul JangWooMi JoJinok Susanna Kim

service managementorganizational behaviorcustomer satisfactionperformance studieshospitality marketingproactive servicemindfulnessemployee engagementwork engagementcustomer incivilitypersuasionhospitality managementmoderated mediation modelemployee involvementmanagementindirect effectsbehavioral sciencesproactive service performance

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Jichul Jang

Associate Professor

Kansas State University

Affiliations

College of Health and Human Sciences

Department of Hospitality Management

Jichul Jang is currently serving as a College Of Health And Human Sciences Associate Professor at Kansas State University.

Honors

Create free account to unlock more features

Experiences

Create free account to unlock more features

Education

Create free account to unlock more features

Jichul Jang

Kansas State University

Associate Professor

You can click a keyword to filter the displayed items

Notable Scholarly Works

Notable Federal Grants

Collaborators

Revisiting Passengers’ Perceptions of Airline Service Quality: A Theory-Driven Machine Learning Approach Using Big Data. Journal of Quality Assurance in Hospitality & Tourism (2024)

Juhwan LimMinwoo LeeJichul Jang

data-driven decision supportbig dataairline service qualitycustomer satisfactionquality assurancetourismservice qualitydata sciencetheory-driven machinedata-driven decision-makingmachine learning

Juhwan LimYue VaughanJichul Jang

organizational behaviorcorporate governanceemployee relationsdiversity levelfinancial performancehospitality managementinternational managementmanagementboard members

Safe Destination Choice Among Tourism-Product Consumers in the New Era of Tourism. SAGE Open (2023)

Wei QuanJichul JangAleksandar RadicAntonio Ariza-MontesHeesup Han

consumer behaviourtourism managementsustainable tourismdestination marketingtourism-product consumerstourismtourism planningsafe destination choicetourist experiencetourism research

The Role of Festival Volunteers in Supporting Rural Community Development: A Psychological Ownership Perspective. Current Issues in Tourism (2023)

SoJung LeeJichul JangLinda NiehmMiRan Kim

anthropologycommunity developmenttourismrural community developmentfestival volunteerstourism researchbehavioral sciencespsychological ownership perspective

Does Photo Presentation Matter for Increasing Booking Intention?. Journal of Hospitality Marketing & Management (2022)

Juhwan LimJichul Jang

consumer behaviourtourism managementhospitality marketinghospitalityhospitality managementmanagementmarketing

Frontline Employees' Emotional Labor Toward Their Co-Workers: The Mediating Role of Team Member Exchange. International Journal of Hospitality Management (2022)

Juhyun KangJichul Jang

organizational behavioremotional laborhospitality managementfrontline employeesteam member exchangemanagement

I Know You, You Know Me: The Effects of Customer Empathy and Employee Self-Disclosure on Customer Citizenship Behavior. Journal of Service Theory and Practice (2022)

Misun (Sunny) KimJichul Jang

customer citizenship behaviorcustomer empathyemployee self-disclosureservice researchbehavioral sciences

Misun (Sunny) KimJichul Jang

hospitality industrytourismemployee break roomhospitalitywork engagementpsychological well-beingpsychology

Misun (Sunny) KimJichul Jang

Jichul JangWooMi JoJinok Susanna Kim

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Similar Faculty Members

John Delery

Institution

University of Arkansas

human capital

strategic management

Larry Martinez

Institution

University of Texas at Arlington

psychology

behavioral sciences

Bonnie Knutson

Institution

Michigan State University

tourism

sustainable hospitality

Nan Hua

Institution

University of Central Florida

program evaluation

hospitality management

Angela T. Hall

Institution

Michigan State University

human resource management

vocational behavior

Dennis Reynolds

Institution

University of Houston

human resource management

organization studies

Kristine Kuhn

Institution

Washington State University

human resource management

strategy

Katina Sawyer

Institution

University of Arizona

positive organizational scholarship

generational diversity

Yong Jae Ko

Institution

University of Florida

behavioral sciences

marketing

Drew Hanks

Institution

Ohio State University

health policy

health economics