From Automats to Artificial Intelligence: Automation in Services. Journal of Service Management (2020)
process automationautomated reasoningknowledge representation and reasoningservice computingautomationintelligent computingcomputer scienceintelligent serviceknowledge-based systemsintelligent systemsmachine intelligenceartificial intelligenceintelligent service system
social innovationsocial value creationentrepreneurial motivationsocial entrepreneurshipentrepreneurial phenomenonsocial enterpriseentrepreneurial behaviorentrepreneurshipbusinessvalue theoryentrepreneurship research